SAMPANN: Over 1 lakh people get pension directly into their bank accounts

New Delhi, December 15, 2021: More than One Lakh pensioners are currently being serviced by Principal Controller of Communication Accounts/ Controller of Communication Accounts offices all over India via SAMPANN which has improved the service delivery to pensioners by providing a single window setup ensuring the following benefits:

Timely settlement of pension cases
Provision of e-Pension Payment Order
Login for each pensioner enables access to key information like payment history
Online submission of grievances and timely SMS alerts
It has ensured recurring monthly savings to the Government of India on account of Commission being paid to Banks/Post Offices for payment of Pension which approximately amounts to Rs.

11.5 Crores as of June, 2021.

Key data related to SAMPANN since launch is summarized below:

Year No. of Pensioners Onboarded No. of Grievances Settled Amount Disbursed (in Cr. Rupees)
2019 12,001 524 2109.67/-
2020 87,958 6,839 8477.30/-
2021 (Till June) 1,382 2,267 5238.47/-
Total 1,01,341 9,630 15,825.44 Cr.


SAMPANN – ‘System for Accounting and Management of Pension’ is an ambitious project of Government of India being implemented by Controller General of Communication Accounts, Department of Telecommunications, Ministry of Communications. It was dedicated to the nation by Prime Minister Narendra Modi on 29th December, 2018. It is a seamless online pension processing and payment system for Department of Telecommunications pensioners. It provides direct credit of pension into the bank accounts of pensioners.

The system has helped the Department in faster settlement of pension cases, improved reconciliation/auditing and ease of accounting.

SAMPANN has also been instrumental in settling close to 76000 BSNL Voluntary Retirement Scheme 2019 cases in a short span of 6 months.

SAMPANN is a system with a flexible design which enables it to accommodate ever expanding requirements.

The above information is via Ministry of Communication, Government of India.

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